Jennifer Keene-Moore is a customer-focused User Researcher with an emphasis on eCommerce applications, online and mobile. She is an accomplished researcher, interaction designer, senior manager and mentor with 20+ years of experience in leading successful customer-centric teams, managing research and design programs, customer and employee satisfaction surveys, directing strategic planning and identifying and testing innovative solutions for international customer experiences.
Jennifer is a trained Lean Six Sigma Black Belt. She leverages expertise in contextual research, usability design, user interaction and experience design, product development, service design and project management to provide superior user experience. Jennifer enjoys learning, teaching, and using new user research methods to better understand her customers.