Nicole Rachanow-Garvin

Nicole Rachanow-Garvin

AVP, Customer Experience

Nicole Rachanow-Garvin – Assistant Vice President of Experience Design at MetLife. Nicole has over 15+ years designing digital experiences for diverse audiences in rapidly evolving technology markets.   Since joining MetLife, her focus has been on creating customer-centric solutions for MetLife’s customer portals. In recent months, her focus has shifted to creating UX design systems that scale to support a global organization.

Prior to joining MetLife, Nicole was the Director of R&D at EDIMS an EMR software solutions company, building user-centered solutions for physicians and clinicians in emergency rooms.  Prior roles include Sr. Managerial roles at EURO RSCG and Zeta Interactive where Nicole lead the digital design teams for top brands such as ADP, Disney, MGM Grand, Sotheby’s International Realty and Jaguar.

Sessions

September 15, 2017
Scaling and Systematizing Design Thinking within Global Organizations
Trinity 5
2:00pm  -  2:50pm