About Susan Mercer
Session: Maximizing Your Moderation Game
Susan comes from Bentley University, where she worked in the Design and Usability Center, while earning her M.S. in Human Factors in Information Design. Prior to that, she worked as a Product Manager for Constant Contact. Susan is an old hat at consulting, and has worked with clients ranging from startups to Fortune 500 firms. She has experience in online education, retail, business services, financial products, and healthcare industries.
In addition to the above-mentioned M.S., Susan holds a BA and MSc. in Geophysics from The University of Chicago and the Massachusetts Institute of Technology.Given all that higher learning, it should come as no surprise to learn that Susan is an avid World of Warcraft player. Her nickname “Missy” refers to her habit of putting “Miss” into all of her WoW characters: Missgnomer, Missteree, Misstaken, and her current online identity, Misspell.
Fun fact: Susan also once got paid to crush rocks for geochemical experiments.
