Designing the Preservation of Dignity
Automation of human labor has been accelerating rapidly over recent years. As computing power, network infrastructure, and narrow AI advance, automation has increasingly become the method for businesses to compete and stay relevant. So, how can we design tools that enhance an organization’s productivity without removing human creativity, intellect, and dignity from its workforce? In this panel, we’ll discuss intentional preservation of humanity (even in the face of advanced automation) through the lens of a project built to be a “digital toolbelt” for AT&T’s Internet Service Technicians.