[KEYNOTE] How We Do the Work Matters
We have told ourselves and each other for years that we should be happy with small victories — we worked with our teams to make the world a little more accessible. And yes, knowing that we made a difference is both motivating and professionally satisfying. But what happens when that isn’t enough? How can we measure our work? How do we know we are getting better at practicing our craft? The answer lies in how we actually do the work, because how we do the work actually matters.