Lessons from Visualizing Pain: What We Can Learn Communicating the Complex
Pain is complex, and communicating pain is even more complicated. Pain is part of the human experience and one of the most common reasons to visit doctor’s office. In the past, the healthcare focused heavily on pain intensity (0 to 10 scale), ignoring the characteristics of pain. I visualized and tested semiotics of pain to improve patient-provider communication.
Two main takeaways of the talk are:
1. The value of slowing down, rethinking and re-contextualizing healthcare processes. Slowing down the process let us communicate complexity.
2. The inclusive design may seem time-consuming but it’s totally worth it. It yields better and unusual solutions. Surprisingly, a design solution for ones with the language barrier was applicable to ones with cognitive disadvantage and children as well as normal adults.