21 Sep 2018
9:00 am - 12:00 pm
Nylo Hotel - Cedars Boardroom
Workshop: Service Design Crash Course
PLEASE NOTE: This workshop is not included with the Big Design two-day conference pass. Access to the Service Design Crash Course is sold separately. This workshop will sell out, so register in advance.
Big Design conference passes do not include workshops. Passes to workshops are sold separately. Workshops will sell out so select your workshop and be sure to register in advance.
So you want to be a service designer? This workshop will introduce you to two of the core service design tools, journey maps, and service blueprints.
This workshop is for people new to service design or for those who want to get a different point of view on their own service design work. All disciplines and functions are welcome. You do not need to be a designer. After taking this workshop, you will be able to put together a journey map, service blueprint, and have a good understanding of service design work.