Your Enterprise Sidekicks: Designing the Personality of Your Company’s Chatbot
Chatbots have been getting a lot of buzz in the enterprise space for their promise of reducing costs and providing more efficiency in resolving customer support issues. But does an efficient service come at the cost of providing an experience that is cold and impersonal? How does the personality of an Enterprise Chatbot impact the customer experience? Join Srikant as he reflects on his experience of examining and testing out the personalities of the enterprise chatbots at BMC Software to narrow the best chatbot persona possible.