Chief Design Office, USAA
Jared Stephens is a creative director, teacher, and speaker fascinated by the symbiotic relationships between design, development, and product ownership. He currently leads a team of designers and producers at USAA, a Fortune 100 financial services firm with a long and rich history of focusing on the needs of their members before all else. There he delivers innovative, customer-centric solutions in a highly regulated environment. He also guest lectures on design thinking and UX principles at the University of North Carolina and the Digital Creative Institute in San Antonio, TX, in addition to co-hosting the Making Digital Podcast which focuses on topics surrounding design, development, and product ownership.