Jeremy Karney currently serves as the Design Director of the USAA Credit Card Experience Design Team. He leads a team of designers, collaborating directly with business, development, content, and legal partners to deliver high value member experiences for a Fortune 100 company. Jeremy has led efforts to build large scale design processes, created an on-boarding experience for a new design organization and established bridges between design/development/business at every opportunity possible. His career goal is to end “project management by email”. Fun fact: Jeremy and his teammates were responsible for getting scavenger hunts banned at USAA.