Louise Craig is the first-ever Experience Architect for the City of San Antonio. She provides guidance on user experience, information architecture, and usability. Previously, she managed the City’s Web Design Team and led them through hundreds of transformations and redesigns since 2009. A Certified User Experience Analyst (CXA), Louise has provided UX services at Fortune 500 brands such as USAA and H-E-B.
Louise has a broad spectrum of experience. She has served in the U.S. Coast Guard, has many theatre and film credits, and been a technical instructor. She enjoys mingling art and science, creating fused glass artworks using sound waves that make these unseen patterns visible.