Mary Brodie is an experience strategy leader and founder of Gearmark. She has been helping companies create memorable customer experiences, online and offline, for over 20 years. From apps to content strategy to lead gen programs, Mary has helped companies achieve results that contribute to the bottom line. But achieving great results takes a great team that works well together. Mary’s work extends into team dynamics and internal processes. She believes that the internal employee experience of a company is just as important as the customer experience it creates.