Miriam Ynocencio serves as the Director of Design Technology focused on leading the Design Thinking practice within the AT&T Strategic Initiatives Organization. She is helping lead the movement towards integrating collaboration, customer-centricity and co-creation of solutions through Design Thinking at AT&T.
Miriam is responsible for driving speed to market, cost savings and increased quality by partnering with product owners and development as she advocates for Design Thinking practices in advance of the project definition and development.
Before joining AT&T she held diverse roles in User Experience and Customer Experience in Fortune 500 companies including Oracle, American Express, Home Shopping Network, Sabre Holdings, Travelocity and American Airlines – where she has led initiatives that focused on developing desirable Customer and User Experiences.
Miriam earned her master’s degree from the NYU Stern School of Business and currently serves as the President of AT&T’s Advocates for Women in Technology Network (Dallas Chapter) and Director of Social Media for AT&T’s HACEMOS Employee Resource Group.